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IT that works whenever you want to

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Guarantee Terms
 

The Liberator service is central to the operation of our customers' businesses. Great care is taken to see that it is almost always available and customers benefit from our unique guarantee.

 

 

The guarantee is simple. Prime shift uptime (8 am to 8 pm Monday to Friday*) will exceed 99.5%. In the event that availability does not meet this target, a penalty is paid to the customer, equivalent to one months’ fees.

 

 

To provide guaranteed uptime, we rely on five operating methods:

 

Failsafe Design: The system must keep working even if a major component is broken.

 

User Lockdown: Users are prevented from doing things that might endanger system stability. This is called user lockdown and is implemented through the PowerFuse system management tool.

 

Application Lockdown: Only authorised applications are allowed to run in a Liberator environment. This facility is also provided by PowerFuse.

 

Multi-level Threat Control: Every Liberator service is constantly monitored by automated systems and is also regularly examined by helpdesk staff.

 

Multi-level Backup: Three levels of backup are provided and support staff monitor all aspects of the backup process to ensure that customer data is always protected.  

 

 

 

*The service is available 24x7, but the guarantee applies only to the hours stated.

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“Its unusual to find a company - especially an IT service provider - who is prepared to back their claims with a hard cash refund.”